Contact us
Questions, a missing purchase, or just want to say hi? Email us and we’ll reply within [2 business days].
Please don’t include payment card details in your email.
Frequently asked questions
How do I play?
Swipe up to jump, swipe down to slide, and tap to hop between the floor, the wall and the window [CONFIRM CONTROLS]. Dodge the furniture, grab kibble and fish, and chase that mouse!
How do I switch to side view?
Turn your phone sideways and tap the camera button.
How do I restore purchases?
Open Settings in the game (a grown-up check will appear) and tap Restore Purchases [CONFIRM LOCATION]. Use the same Apple ID or Google account you bought with.
I bought something and didn’t get it
First try Restore Purchases and check you’re online. If it’s still missing, email [EMAIL] with your purchase order ID or receipt and we’ll sort it out.
How do I get a refund?
Refunds go through Apple or Google, not us. Try Apple’s Report a Problem or Google Play’s refund help.
How do I reset my progress?
Open Settings and choose Reset progress [CONFIRM]. Deleting the app also clears everything. See Delete Your Data.
Is it safe for my child?
Yes. There are no accounts, no chat and no strangers, progress stays on the device, and purchases need a grown-up. Read more in the Parents’ FAQ.
Which devices are supported?
iPhone and iPad on iOS [MIN VERSION] or later, and Android phones and tablets on Android [MIN VERSION] or later.